[1-603-969-0405]

Newmarket,NH
SEACOAST
BOUNCE

FREQUENTLY ASKED QUESTIONS

  • When did you start?

Seacoast Bounce has been in business since April 2011

  • Why do I need to sign a waiver?

Just like residential trampolines, Bouncers do pose a risk to those that use them. Without proper adherence to safety guidelines and supervision, someone could get hurt. With proper use, the risk is slim, but a waiver provides us the ability to rent to the general public.

  • Is bouncing safe?

YES! Bouncing in bounce houses is safe, fun, and exciting! Proper supervision will ensure all those can bounce safely!

  • Can adults bounce in the bounce house?

This is our most common question... The answer is YES! You can jump right in and have fun with the kids! But there are basic weight guidelines that you’ll have to follow. The information will also be listed on the safety instructions and rules sheet that will be emailed to you after confirmation.

  • How many can bounce at once?

All bouncers are different.  Our 13 x 13 units:

                                     Ages 2 to 8........8-10 children max

                                     Ages 9-13..........5-8 children max

                                     Ages 14 to 17.....2-4 children max

                                     Adults.................2-3 max

Our units can hold up to 500-700lbs * Bouncers Only

  • Do you require a deposit?

Yes to hold your rental. This is payable online via Paypal or check. Your rental is not considered confirmed until we receive the deposit. You also have the option of making the payment in full. Balance is due upon arrival. Balance of payments made with a credit card via paypal MUST be made 2 days prior to your event date. Cancellation must be made with 2 weeks to receive your deposit refund. A $50 will be assessed for returned checks.

  • When will you deliver and pickup my rental?

Deliveries are typically done between 7AM and 12 PM on the day of your rental, or a half hour before your event. Occasionally we will deliver your unit the evening before. If we will be setting your unit up the night before your event we will notify you via email or telephone. No other delivery times can be guaranteed. All rentals are for one day. Pick-ups are usually done between 5PM-7PM on the day of your rental. Overnight rentals are available for an additional fee; weather permitting. (Occasionally we may leave the unit overnight and pick up in the morning, we will let you know). Overnight rentals will be picked up the following morning between 7AM-10am. If you have booked an overnight rental please be sure we can access a power source to plug the unit in and inspect it before take down.

  •  Can I pick up my rental products?

We do not allow customer pick-ups. Or set up.

  • How early should I place my reservation?

We recommend you place your order at least 2-3 weeks in advance to insure availability. Our units go very quickly and are on a first come first serve basis.

  •  Do you accept reservations via email?

Yes, we can check unit availability and reservation dates via email. Your rental is not considered confirmed until we have received your deposit. You will receive an email with a copy of your rental agreement and confirmation of rental after deposit is made.

  •  What forms of payment do you accept?

We accept cash, check or credit cards via Paypal. Paypal payments are due 2 days prior to your event. Cash and check payments for balance are due upon our arrival with your unit.  All balances are due at time of delivery. Units will NOT be set up until the rental has been paid in full and all forms have been signed.

  •  What is your cancellation/rain policy?

All Cancellations  must be made at least 14 days prior to your rental date in order to receive a refund of your deposit less a $10 cancellation fee. HOLIDAY deposits are non-refundable (Memorial Day, Independence Day & Labor Day). There are no refunds for rentals made after or within the cancellation period.Cancellations due to weather (either by the customer or by us) will incur NO cancellation fees. However, in the event that we do show up and set up and the weather turns bad, no refund is issued.

 IMPORTANT INCLEMENT WEATHER INFORMATION:

Rentals will be canceled by us the evening before or in the morning if the forecast calls for 30% chance or more of precipitation for the duration of your rental period.  We use www.weather.com and www.accuweather.com to determine if a rental needs to be canceled due to weather. We check the forecast for each individual town we are scheduled to be in as weather can vary drastically from town to town. We do not cancel rentals due to weather unless absolutely necessary. This policy is in place for the safety of all of our patrons.

  • What if I want to reschedule instead of canceling? 

If you decide to reschedule instead of canceling we will apply your deposit to another day in the same calendar year. All rescheduled orders are subject to availability. We cannot guarantee availability of the product you may have reserved previously.

  • Can I place a product on hold? 

Products are reserved on a first come first serve basis. Reservations are NOT CONSIDERED COMPLETE until a deposit has been made.

  • Is there a Cleaning Charge?

 No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $100 to 500 will be required. Examples: Silly String,Food,Drinks,Candy,Gum,Marker, Paint, Etc)

  • Is there a delivery charge?

Delivery is free within 12 miles. Beyond 12 miles delivery is subject to a charge of $10-50 depending upon location.